At Grower's House we make returns easy. All product returns require a Return Merchadise Authorization (RMA) number. To receive a RMA number, simply fill out our Online Returns Authorization Form. We will contact you within 24 hours with an RMA number, Monday through Thursday. Returns are not processed Friday through Sunday.
Returns Information and Eligibility
Unopened Products - If you have an unopened product, you can return it within 30 days of invoice date to get a full refund.
Opened Products - Depending upon condition, some opened products may be eligible for return within 30 days after invoice purchase date. There will be a restocking fee depending on the type of product and condition due to the fact that we do not resell returned products as new items. Please contact us to find out if your product is returnable with a restocking fee. Products that we cannot ever accept back if opened: grow Lights & Bulbs, Tents, Nutrients, Extraction Equipment, Trimmers, as well as any Special Order item(s).
Defective ProductsWithin 30 Days: In the event your product proves to be defective within the first 30 days after purchase, we will exchange your product for a new one, issue a credit towards an alternative product, or issue a refund if applicable. Just fill out the return authorization form on our web site or give us a call 800.855.1441 and send the merchandise back to us once you have obtained a return authorization number. This return authorization number must appear next to Growers House on your return label. Ship the item to us prepaid and we will cover the cost of shipping a new or replacement product back to you. Be sure to insure the package. If you send back an item that fails to be defective, we will ship it back to you at your expense and charge labor for the diagnosis. 31 Days or more: If your product fails in the remainder of the warranty period, the manufacturers warranty policy will prevail. Just fill out the return authorization form on our web site and send the merchandise back to us once you have obtained a return authorization number. This return authorization number must appear next to Growers House on your return label. As per the manufacturers policy, we will make every effort to replace the defective unit with an immediate replacement upon verification of defect. Warranty permitting, we will exchange your product for a new one or you can use that credit towards an alternative product or store credit. Defective Kind LED grow lights are replaced with refurbished units. If you send back an item that fails to be defective, we will ship it back to you at your expense and charge labor for the diagnosis.
Special Order Items - These are items that we do not stock in our warehouse, but instead we get from a third party supplier. These items are not eligible for a refund or replacement unless they are damaged or defective. We often call customers after these orders are placed because of special shipping considerations.
Price Changes - If you order a product and we lower the price within a week (7 days) after you placed your order, you can get a refund for the price difference.
Damaged in Shipping - It rarely happens, but once in a while products are damaged during shipping. The responsibility for items damaged during shipping is the shipping carrier, which will most often be UPS, FedEx, or USPS. Packages must be opened within 72 hours after they are received to be inspected of any damage, and we must receive notice of the damage to report the claim and get you a refund and/or replacement. We cannot promise any refunds or replacements if this is not done within 72 hours.
International Orders - We do ship internationally to most countries. Free shipping items only applies to domestic (US) shipments. Keep in mind each country has a different way of assigning duties to inbound packages from other countries. Growers House does not pay for duties and fees from the country and/or shipping company (e.g., FedEx, UPS, USPS, etc..) for shipments sent to other countries, nor return shipping costs in the event of warranty issues and/or damage caused by shipper. If for any reason the items you ordered are not allowed in your country, Growers House cannot be responsible for return shipping--we will refund all product costs, but not shipping costs. Also always be sure to make sure any electronic products will work in your country prior to purchasing and installing them. One often problem occurs when voltage or KHz differences from other countries cause products to malfunction. Making sure these work properly is the buyers responsibility.