COVID-19 Information and Policies

To Our GrowersHouse Family,

The spread of COVID-19 has changed life around the globe. At GrowersHouse, we are people first, first for our customers and our team. As an essential business committed to serving its customers and their plants, we remain open throughout the pandemic but for everyone's safety, we have made important changes to our operations. The policies below are meant to keep us as safe as possible while maintaining productivity.

We are also doing our small part to give back and protect the larger community by donating thousands of KN95 masks to first responders in our hometown of Tucson, and to Native American communities throughout Arizona.

— Nate

 

Retail In-Store

Retail Hours: M-F, 9:00am - 5:00pm

Our retail store has now reopened. Appointments are no longer needed, but masks will be required to enter store.

Retail online

While continuing to serve our customers as usual amid COVID-19, we are experiencing increased lead times and shipping delays of 5-8 days for most orders. Information on your order status can be found by logging into your account. Decrease your lead time by placing orders directly through our website.

Offices and Warehouse

The most effective way to minimize risk of the virus’s transmission is to reduce density and maximize social distance, so all employees work remotely if their job allows. In our offices and warehouse, deep cleaning and sanitizing procedures have been established, physical distancing and mask-wearing made mandatory, and communal gathering strongly discouraged.

As rates of new infections continue to grow across the planet, we will take additional steps to protect our team members and customers.

Vendors,  Contractors, and Shippers

When on site, all vendors, contractors and shippers must follow the same social distancing guidelines and mask-wearing procedures as required by the GrowersHouse staff. When adequate physical distancing is not possible, for instance, during a warehouse delivery, then appropriate masks must be worn. Failure to comply may result in refusal of service.

Masks and PPE

GrowersHouse carries KN95 masks and other protective equipment, including professional grade isopropyl alcohol, hydrogen peroxide, UV lighting, and a full line of sanitizers and disinfectants. Sales of KN95 masks support GrowersHouse's commitment to supply first responders and other at-risk communities with thousands of free masks.