GrowersHouse Damaged Shipments Policy and Instructions

damaged shipments policy

Package Damaged in Shipping? 

It rarely happens, but once in a while products are damaged during shipping. The responsibility for items damaged during shipping is the shipping carrier, which will most often be UPS, FedEx, or USPS. Packages must be opened within 72 hours after they are received to be inspected for any damage, and GrowersHouse must receive notice of the damage to report the claim and get you a refund and/or replacement. GrowersHouse cannot promise any refunds or replacements if this is not done within 72 hours.

GrowersHouse will initiate a claim with the carrier within 24-48 hours. Be sure to provide the best contact information in case we need to contact you to complete the damage claim.