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Credit Card Security & Statements

How We Protect Your Data
Whether you are shopping online or in our store, we use security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. We use a variety of information security measures to protect your online transactions with us. Growers House uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site such as ordering information including your name, address and credit card number.

How We Show Up on Your Credit Card & PayPal Statements
When purchasing through GrowersHouse.com, we try to make your shopping experience as discrete as possible. If you purchase from our online store or retail store the charge will show up on your credit card from "Gr. House Inc." If you purchase from us via PayPal it will show up on your statement as "GH Inc."

Shipping
Our hydroponics supplies shipping carriers are FedEx, UPS, and USPS, although we primarily use FedEx. With a special request we can use any of these carriers, although rates may change depending on the carrier. For the privacy of our customers, we make sure to ship everything discretely in packaging that does not allude to its contents. Occasionally we use USPS for smaller and international packages. Below is a map of shipping times from our main warehouse in Tucson, AZ. Keep in mind, this map shows how long it will take once your item(s) have left our warehouse, not necessarily from the time you placed your order. UPS does deliver Monday through Saturday, but they only pick up from our warehouse Monday through Friday.

International Orders
* Free shipping items only applies to domestic US (lower 48 states- sorry Alaska & Hawaii) shipments.

* We do ship internationally to most countries. Keep in mind each country has a different way of assigning fees to inbound packages from other countries. You are responsible for any tarrifs, duties, import taxes, customs charges, GST, customs value, or any other fees assessed by your particular government or country for importing a product. Our shipping rate does not include your dutys or taxes, only your customs officials will determine the fees upon arrival in your country.

* Please contact us directly via, chat or email, or phone call if you would like an international shipping estimate before you purchase online.

* Growers House does not pay for return shipping costs in the event of warranty issues and/or damage caused by shipper. If for any reason the items you ordered are not allowed in your country, Growers House cannot be responsible for return shipping--we will refund all product costs, but not shipping costs.

* At this time, we only accept PayPal Confirmed payments, Bitcoin and Wire Transfer/Bank Deposit for International Orders. Our developers are currently working on our Shopping Cart to exclude Credit Card Payments for non-U.S.A. orders. We apologize for any inconvenience this may cause in the mean-time.


Growers House UPS Shipping Chart



What is Fast, Discreet shipping?

All orders placed through Growers House are shipping in a plain box with no graphics or text except the shipping label.


  1. Plain Box
  2. Discreet Shipping Label
  3. Tracking Info Provided

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