ShippingOur hydroponics supplies shipping carriers are FedEx, UPS, and USPS, although we primarily use FedEx. With a special request we can use any of these carriers, although rates may change depending on the carrier. For the privacy of our customers, we make sure to ship everything discretely in packaging that does not allude to its contents. Occasionally we use USPS for smaller and international packages. Below is a map of shipping times from our main warehouse in Tucson, AZ. Keep in mind, this map shows how long it will take once your item(s) have left our warehouse, not necessarily from the time you placed your order. UPS does deliver Monday through Saturday, but they only pick up from our warehouse Monday through Friday.
International Orders* Free Shipping items only applies to domestic US (lower 48 states- sorry Alaska & Hawaii) shipments.
* We do ship internationally to most countries. Keep in mind each country has a different way of assigning fees to inbound packages from other countries. You are responsible for any tariffs, duties, import taxes, customs charges, GST, customs value, or any other fees assessed by your particular government or country for importing a product.
* Growers House does not pay for return shipping costs in the event of warranty issues and/or damage caused by shipper. If for any reason the items you ordered are not allowed in your country, Growers House cannot be responsible for return shipping--we will refund all product costs, but not shipping costs.
International Shipping Powered by
We have partnered with Bongo International to service our international customers.
Checkout by clicking the “Outside the U.S.?” button or at checkout, choose your international destination from the country drop down menu. Once you click the button or select your country and attempt to checkout, you will be automatically transferred to Bongo's Secure International Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
Upon completion of your order, Bongo will charge your credit card for the entire purchase. We will ship the goods to Bongo's Global Distribution Facility where Bongo will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.
What is Fast, Discreet shipping?All orders placed through Growers House are shipping in a plain box with no graphics or text except the shipping label.
Important Pallet Delivery InstructionsIf your shipment is to arrive via motor freight on a pallet please read these instructions
BEFORE ACCEPTING DELIVERY:
1. REMOVE SHRINK WRAP AND EXAMINE THOROUGHLY.
2. NOTATE ANY AND ALL DAMAGE OR SHORTAGE ON DELIVERY RECEIPT - BE SURE THE DRIVER READS YOUR NOTES.
Examples: “Possible Concealed Damage” “[Brand/Item]’s box torn/wrinkled” “[Count of] damaged boxes”
3. IF CONTENTS ARE DAMAGED AT ALL, CALL GROWERS HOUSE IMMEDIATELY BEFORE SIGNING AT 1.855.289.1441.
4. HAVE DRIVER SIGN AS WITNESS TO CONDITION. DRIVER IS NOT ADMITTING FAULT, BUT IS REQUIRED TO SIGN.
5. IF CONTENTS ARE VISIBLY DAMAGED - REFUSE DELIVERY. AND WRITE “REFUSED DUE TO DAMAGED CONDITION”.
FREIGHT CLAIMS WILL NOT BE ACCEPTED WITHOUT FOLLOWING THE ABOVE PROCEDURE
DAMAGE CLAIMS MUST BE REPORTED WITHIN 72 HOURS of DELIVERY.
*DO NOT DISCARD ANY PACKING MATERIALS UNTIL ALL UNIT(S) HAVE BEEN TESTED / INSPECTED AND ARE FUNCTIONING PROPERLY.
Download printable PDF version HERE.
Credit Card Security & StatementsHow We Protect Your Data
Whether you are shopping online or in our store, we use security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. We use a variety of information security measures to protect your online transactions with us. Growers House uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site such as ordering information including your name, address and credit card number.
How We Show Up on Your Credit Card & PayPal Statements
When purchasing through GrowersHouse.com, we try to make your shopping experience as discrete as possible. If you purchase from our online store or retail store the charge will show up on your credit card from "GH Inc." If you purchase from us via PayPal we will show up on your statement as "GH Inc."