GrowersHouse Product Return Policy

GrowersHouse Returns & Exchanges Policy
Defective & Warranty Claims

Defective Product, No Warranty: If your product is defective, fill out the return form below. It asks for pictures of the defect (if applicable), and a description of the issue. We will review the claim, and provide a replacement product or refund.

Warranty Claims: If your product is defective and there is a manufacturer warranty, the warranty will prevail above all else. Fill out the defective return form, and include pictures of the defect and product serial numbers. We will submit the claim to the manufacturer and update you throughout the process.

Good Merchandise Returns (Order & Pick Errors)

Good Merchandise Returns: If you have decided you no longer need the product, complete the form on this page, and we will provide you with return instructions if we can process a return for your item. Here are some stipulations to note about good merchandise returns:

  • We may need to assess a restocking fee upfront or upon inspection of the product.
  • You may be responsible for return shipping.
  • The product must be in its original box (with all contents) and in saleable condition.
  • Non-returnable Items: Nutrients, Soils & Media, Pesticides, Insecticides, Purpl PRO
  • Chillers and pumps must be unused and new in the box.
Shortage & Overage Claims

In the rare event that you receive more or less than what you ordered, fill out the form below to submit your claim. If you received less than you ordered, we will either ship you an additional product or issue a refund.

Damage Claims

If your product arrives damaged, fill out the form below and be sure to include pictures of the damage. We will submit a damage claim and provide a replacement product or refund.

Lost Package Claims

If the company delivering the package loses your shipment or fails to deliver to the correct address, fill out the form below. We will begin a lost package claim and update you throughout the process.

Â